Refund & Cancellation Policy

1. Digital subscription service

GO Modular is an online software subscription operated by Applefix Global Network. Available weekly, monthly and yearly subscription fees are displayed before payment on our Retail & Service and F&B pages and at checkout. Standard software subscriptions do not involve delivery of physical products.

2. Subscription cancellation

You may stop using the Service and choose not to renew when your paid term expires. If an automatic or scheduled renewal option has been expressly enabled for your account, contact us in advance of the next charge to request cancellation. Unless otherwise required by law or an approved refund decision, cancellation does not automatically refund an already activated period; existing access normally lasts through the applicable paid term.

For cancellation assistance, contact [email protected] or WhatsApp +60 16-340 2218 (messages only).

3. Refund eligibility and verified service issues

GO Modular subscriptions are generally non-refundable once access has been activated and made available. However, we will review refund requests involving objectively verifiable issues, including:

• a confirmed duplicate subscription charge;
• successful payment where the account was not activated and we cannot resolve the activation issue within a reasonable time;
• a verified incorrect charge caused by a billing or payment processing error; or
• a material failure to provide a core function expressly advertised or agreed upon at the time of purchase, where the issue is substantiated and has not been remedied within a reasonable time, or where another remedy is required by applicable law.

Where appropriate, we may offer troubleshooting, technical support or a reasonable opportunity to remedy the problem before determining a refund request. This does not restrict any remedy to which a customer is legally entitled.

Each request will be assessed based on the facts, available evidence, applicable Malaysian law and payment provider rules. A reported issue does not automatically result in a refund.

4. Reasons that do not normally qualify for a refund

After subscription activation and access has been provided, the following circumstances do not, by themselves, qualify for an automatic refund:

• changing your mind or deciding to use another system;
• difficulty learning how to use the software when the advertised functions are available and operating as intended;
• personal preferences about the interface, design or workflow;
• the service not matching an individual preference or expectation that was not expressly advertised, agreed upon or otherwise legally guaranteed;
• not using the account, using it only briefly or deciding not to use the remaining subscription period.

Customers are encouraged to review the published features, subscription prices and available demonstrations before subscribing. Cancellation does not automatically entitle a customer to a full or pro-rated refund for an activated subscription period.

Important: This section does not exclude claims arising from misleading representations, a substantiated failure of the service to meet applicable legal guarantees or other rights that cannot lawfully be excluded.

5. How to submit a request

Contact us as soon as you notice the issue. Include your account or registered business name, contact email, payment date, transaction/reference number, amount charged and a brief explanation. You may attach proof of payment, but do not send card numbers, account passwords or banking credentials. We may request additional information to verify ownership of the payment and investigate the claim.

6. Refund decision and payment method

We will review the request and inform you of the outcome using your contact details. Where approved, refunds will normally be initiated through the original payment channel, subject to payment gateway, bank or issuer rules. Processing and posting times depend on the financial institution and payment method, and may extend beyond the date we initiate the refund. We do not promise cash refunds or transfers to unrelated third-party accounts.

7. Failed or disputed transactions

If a payment is pending, failed or reversed, the related subscription may remain inactive until the payment is confirmed. Please contact support before retrying repeated payments if you suspect duplicate deductions. If a bank or card dispute is raised, additional verification may be necessary to avoid duplicate reimbursement.

8. Provider

Applefix Global Network
No. 50, Jalan Stadium, 25000 Kuantan, Pahang, Malaysia
Email: [email protected]
WhatsApp (messages only): +60 16-340 2218